Last updated: October 2026
Request within 7 days
You can request a return or an exchange within 7 days of receiving your order. Requests made after 7 days cannot be accepted.
Shipping costs are paid by the customer
Shipping charges for returns and exchanges are not covered by Rangreet. The customer pays the courier charges to send the item back to us and, for an exchange, the courier charges to send the replacement to the customer. These charges are not refundable.
Items we can accept
The item must be unused, unwashed, unaltered and, for unstitched fabric, uncut, with all original tags and packaging intact.
Items we cannot accept
Sale and clearance items, pieces that have been stitched, altered, cut or washed, and customised or made-to-order pieces cannot be returned or exchanged.
Damaged or wrong item
If your parcel arrives damaged or you received a different item from the one you ordered, message us on WhatsApp within 48 hours of delivery with your order number and clear photos or an unboxing video so we can look into it.
How to request a return or exchange
1. Message us on WhatsApp or email rangreet.pk@gmail.com with your order number, the item and the reason.
2. We confirm eligibility and share return instructions and the return address. Please wait for our confirmation before sending anything.
3. Send the item in its original packaging at your own courier cost.
4. We check the item when it arrives, then send the replacement or process your refund.
Refunds
Approved refunds are paid after we receive and check the returned item. Because most orders are cash on delivery, refunds are made by bank transfer or mobile wallet. The original delivery was free, so only the item price is refunded.
Colour and fit
Colours can look slightly different on different screens. Please check the size and fabric details on each product page before ordering.